Terms and Conditions

These Terms and Conditions (the “Terms”) govern the relationship between Cliveden Parking Ltd (trading as Cliveden Road Parking) and any customer reserving, paying for, or using a vehicle parking space at any of our sites. They cover licence-based occupation, payment in advance, customer insurance responsibility, late payment consequences, authorised access, prohibited use, termination and disposal rights.

Please read these Terms in full before reserving. By submitting a reservation, ticking the acceptance checkbox, paying the first month’s fee, or parking a vehicle at any of our sites, you confirm you have read, understood and agreed to these Terms.

1. Definitions

In these Terms:

• we, us and our means Cliveden Parking Ltd, trading as Cliveden Road Parking, the operator of the parking service.
• you and your means the customer reserving, paying for or using a vehicle parking space.
• site means any parking location operated or marketed by us, including Cliveden Stud, Huntswood Lane and Cliveden Road.
• vehicle means any car, van, motorhome, caravan, trailer, taxi, fleet vehicle or other vehicle accepted by us for parking.
• space means the allocated or generally available parking area made available to you.
• fees means all parking charges, reservation charges, late payment charges, administration fees and other sums due under these Terms.
• start date means the date your parking period begins.
• access details means any gate code, map pin, What3Words reference, yard instructions, parking row, manager contact details or other arrival instructions provided to you.
• in writing includes email and any electronic message sent through our website, customer portal or reservation system.
• working day means any day other than a Saturday, Sunday or public holiday in England.

2. Nature of the Agreement

We grant you a personal, non-exclusive, non-transferable licence to use a vehicle parking space at the relevant site, subject to these Terms. The agreement is between you and us only.

This agreement does not create:

• a tenancy;
• a lease;
• a landlord and tenant relationship;
• exclusive possession of any land;
• any right to occupy a specific part of the site permanently; or
• any right to use the site for anything other than parking approved vehicles.

We may move, reallocate or vary parking spaces where reasonably required for site management, access, safety, maintenance, capacity or operational reasons.

3. Sites Covered

The current and planned sites are:

“Coming soon” sites are not available for parking until we confirm in writing that they are open. You may join a waiting list for those locations. We may add, remove, rename or reschedule sites without prior notice.

4. Price and Payment

Prices vary by vehicle type and are published on our website. As at the date of these Terms, our standard monthly rates per vehicle are:

• Standard car: £75 per month
• Classic or project car: £85 per month
• Van, trade vehicle, fleet vehicle, courier, taxi, private hire vehicle, boat or trailer: £100 per month
• Caravan, motorhome, horsebox: £130 per month

Pricing is per vehicle, per month and excludes VAT (where applicable). The price applicable to your reservation is the price displayed at checkout and confirmed in your booking email.

Unless otherwise agreed in writing:

• fees are payable monthly in advance;
• payment is due before the parking period begins;
• a reservation is not confirmed until payment has cleared;
• access details may be withheld until payment is received;
• you must pay for each vehicle or space used;
• prices may vary by site, vehicle type, number of spaces or commercial arrangement.

We may change our published rates at any time. Any price change takes effect from your next billing cycle and we will give at least 30 days’ notice in writing before any increase applies to your reservation.

5. First Month Payment and Reservation

When you reserve online, the upfront amount calculated at checkout (covering the first month, or the full term if you select a fixed multi-month duration) is taken at checkout.

Payment of the upfront amount:

• reserves the agreed number of spaces, subject to availability;
• confirms your acceptance of these Terms;
• allows us to issue arrival and access instructions;
• does not create any ownership, tenancy or leasehold interest.

If checkout is started but payment is not completed, we may treat the reservation as pending, incomplete or cancelled.

6. Minimum Term

Unless a different term is agreed in writing, parking is provided on a rolling monthly basis, with a minimum term of one month.

We may introduce additional minimum-stay requirements for:

• bulk space bookings;
• fleet customers;
• promotional rates;
• discounted rates;
• coming soon sites;
• reserved blocks of spaces.

Any minimum term will be confirmed in writing before payment.

7. Customer Information

You must provide accurate and up-to-date information, including:

• full name;
• company name, if applicable;
• email address;
• mobile number;
• billing information;
• vehicle registration numbers;
• number of vehicles;
• start date;
• authorised drivers or representatives, where relevant.

You must notify us promptly in writing if your contact details, vehicle details, company details, authorised users or billing details change. We may refuse access where we cannot verify the customer, authorised driver, payment status or vehicle.

8. Authorised Users

Only you and any person authorised by you and accepted by us may access the site or handle vehicles on your behalf.

You are responsible for:

• all authorised users;
• all drivers attending the site for your vehicles;
• ensuring they follow these Terms;
• ensuring they do not share access details;
• any loss, damage, costs or disruption caused by them.

We may refuse access to any person where we reasonably believe access would be unsafe, unauthorised, disruptive or contrary to these Terms.

9. Access Details and Gate Codes

Access details are confidential to you.

You must not:

• share gate codes publicly;
• publish access instructions online;
• give access details to unauthorised people;
• allow tailgating or unauthorised entry;
• use access details after your agreement has ended;
• attempt to access areas not allocated to you.

We may change gate codes, access arrangements, parking rows or arrival procedures at any time for site management, operational or safety reasons. Gate codes and detailed internal parking instructions will only be issued after payment is confirmed.

10. Arrival and Parking Instructions

You must follow all arrival and parking instructions provided by us, including:

• the Google Maps pin and What3Words reference (where provided);
• the gate access process;
• the parking row or area allocated to you;
• the manager / reception contact process;
• parking hours;
• vehicle movement instructions;
• site signage and staff directions.

If you have difficulty finding the site, you must contact us or the nominated yard / reception contact before entering neighbouring land, blocking roads or leaving a vehicle in an unauthorised place.

11. Parking Hours

Parking hours and access times are site-specific and will be confirmed in your booking documentation. Unless expressly stated in writing, parking does not include 24/7 access.

We may restrict or vary access for safety, maintenance, weather, site operations, events, emergencies, non-payment or breach of these Terms.

12. Suitability of the Site

You are responsible for deciding whether the site and space are suitable for your vehicle and intended use. Before parking, you should consider vehicle size, ground clearance, surface conditions, access route, turning space, weather exposure, insurance requirements, whether the vehicle is roadworthy or movable, and any restrictions notified by us.

You must tell us in advance if a vehicle is oversized, immobile, leaking, damaged, uninsured, non-running, hazardous, unusually valuable or requires special handling. We may refuse vehicles that do not meet these requirements.

13. Vehicle Condition and Compliance

Vehicles must at all times during parking:

• be safe and roadworthy (or, where stored as a non-runner, be agreed in writing in advance);
• have a valid MOT (where applicable to that class of vehicle);
• be appropriately taxed or declared SORN;
• carry valid insurance covering off-road storage at the site (see clause 14);
• be free from leaks of fuel, oil or other fluids;
• be free from hazardous loads;
• be parked securely and identifiable;
• comply with all applicable legal requirements.

We may refuse, restrict or remove vehicles that are, or appear to be, unsafe, contaminated, leaking, hazardous, obstructing access, abandoned, unidentifiable, attracting enforcement risk, or causing nuisance to the site, neighbouring land or other customers.

14. Insurance

You are responsible for arranging and maintaining appropriate insurance for your vehicle and any contents. As a minimum, your policy must include third-party cover. Comprehensive cover with an off-road / storage extension is strongly recommended for non-running vehicles, classics and high-value vehicles.

Unless we expressly agree otherwise in writing:

• we do not insure your vehicle;
• we do not insure contents left inside your vehicle;
• we do not accept responsibility for your insurance arrangements;
• you must ensure your policy covers parking / storage at the relevant site;
• you must notify your insurer where required.

You may be asked to provide written evidence of insurance, especially for fleet, trade, high-value, long-term or non-standard vehicles. We may refuse access until satisfactory evidence is provided.

15. Risk and Liability

Vehicles are parked at your own risk.

To the fullest extent permitted by law, we are not responsible for theft, attempted theft, vandalism, accidental damage, weather damage, fire, flood, storm damage, third-party damage, mechanical failure, battery failure, tyre damage, loss of contents, loss of use, loss of profit, business interruption, or any consequential or indirect loss.

Where any liability of ours cannot lawfully be excluded under this clause, our total aggregate liability to you in respect of any one event, or series of related events, is limited to the greater of:

• the fees you have paid to us in the three months immediately preceding the event giving rise to the claim; or
• £500.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

16. Customer Indemnity

You will indemnify us, our staff, contractors, the landowner of any site and any other customer against all losses, claims, costs, expenses and liabilities arising from or in connection with:

• the condition, presence, leakage or contamination of your vehicle;
• any damage caused by your vehicle to the site, surface, fencing, neighbouring property or other vehicles;
• your breach of these Terms;
• any act or omission of your authorised users, drivers or contractors at any site;
• any third-party claim arising from your use of a site (including environmental, regulatory, insurance or enforcement action).

17. Contents Left in Vehicles

You should not leave valuable items, keys, documents, stock, cash, tools, electronics or personal belongings inside vehicles. Any contents left inside a vehicle are left entirely at your risk. We do not inspect, list, protect, insure or take custody of vehicle contents.

18. Keys

Unless we agree otherwise in writing, you should retain your own vehicle keys.

If you provide keys to us or a site contact:

• keys are provided at your risk;
• we may use them only for agreed site management or movement purposes;
• you remain responsible for vehicle condition, insurance and contents;
• you must tell us about immobilisers, alarms, trackers or special starting instructions.

We may refuse to hold keys.

19. Right of Inspection and Vehicle Movement

We may inspect any vehicle on site where we reasonably suspect a breach of these Terms, a safety risk, leakage, contamination, illegal use, or where required by an authority. Inspections will be carried out with reasonable care.

We may ask you to move a vehicle where reasonably required. If you fail to move a vehicle after reasonable notice, or if urgent movement is needed for safety, access, maintenance, emergency or operational reasons, you authorise us to arrange movement of the vehicle.

Where we move or arrange movement of a vehicle:

• we will take reasonable care;
• movement is at your risk unless loss is caused directly by our negligence;
• reasonable costs may be charged to you;
• we may use third-party contractors where needed.

20. Prohibited Use

You must not use the site for:

• sleeping or living in vehicles;
• repairs or mechanical work, unless agreed in writing;
• valeting or detailing, unless agreed in writing;
• trading or selling vehicles from the site;
• customer handovers, unless agreed in writing;
• storing hazardous materials;
• storing illegal items;
• storing fuel or flammable materials outside a normal vehicle fuel tank;
• dumping waste;
• blocking access routes or neighbouring land;
• causing nuisance;
• filming or photography for commercial use without our written consent;
• any illegal or unsafe activity.

21. Services and Amenities

Any services or amenities — such as water, toilets, reception, lighting, staff presence, CCTV, security, washing facilities or charging points — are only included if expressly confirmed in writing or shown in the site details for your reservation.

If an amenity is marked as “to be confirmed”, you must not assume it is available. Amenities may vary by site and may be withdrawn, restricted or unavailable due to maintenance, site operations, weather or other reasons.

22. Deliveries, Collections and Transporters

If vehicles are delivered or collected by a transporter, recovery operator, trade plate driver, employee, contractor or third party, you are responsible for ensuring they have authority to act for you, follow site access instructions, arrive during permitted access hours, do not block entrances, roads or neighbouring land, do not leave vehicles in unauthorised areas, and provide correct vehicle details.

We may refuse delivery or collection where details are unclear, unsafe, unpaid, unauthorised or outside agreed hours.

23. Late Payment

If any payment is late, unpaid, reversed, disputed or fails:

• we may withhold access details;
• we may restrict access to the site;
• we may suspend your right to use the space;
• we may charge a reasonable administration fee;
• we may require payment of all arrears before releasing vehicles;
• we may terminate the agreement.

For business customers, we may charge interest and statutory compensation under the Late Payment of Commercial Debts (Interest) Act 1998 on overdue amounts. For all customers, we may also recover reasonable costs of collection.

You remain liable for fees while the vehicle remains on site, even if access is restricted due to non-payment.

24. Non-Payment, Lien and Right to Dispose

We have a right of lien over any vehicle stored at our sites for unpaid fees, removal costs, storage costs, administration costs and reasonable legal costs. Where lawful, we may retain a vehicle until those amounts have been paid in full.

If fees remain unpaid for more than 60 days after the original due date and reasonable attempts to contact you have been unsuccessful, we may, subject to applicable law and any required notices:

• continue to charge storage / parking fees;
• move the vehicle within or off the site;
• instruct debt recovery or vehicle recovery agents;
• follow the procedure under the Torts (Interference with Goods) Act 1977 to dispose of the vehicle as uncollected goods, with a minimum holding period of 90 days from the date of the first written notice;
• use sale proceeds to offset all outstanding amounts.

Any surplus after lawful deductions will be handled in accordance with applicable law. Any shortfall remains your responsibility.

25. Abandoned Vehicles

A vehicle may be treated as abandoned if:

• fees are unpaid for 30 days or more and we have been unable to contact you;
• the vehicle remains on site after the agreement has ended;
• the vehicle has no valid contact or ownership information;
• you fail to collect it after written notice;
• you state or imply that you no longer want it.

We will take reasonable steps to contact you using the details you have provided before treating a vehicle as abandoned, unless urgent action is required for safety, legal or operational reasons. Disposal of abandoned vehicles will follow the procedure in clause 24.

26. Notice and Termination by You

Unless agreed otherwise in writing, you must give at least 14 days’ written notice to end your parking arrangement. Notice should be sent by email to hello@clivedenroadparking.co.uk or through any customer account / contact method we provide.

You must:

• pay all fees due up to the termination date;
• remove all vehicles by the agreed date;
• remove any items, keys or materials belonging to you;
• ensure authorised users stop using access details.

No refund is due for unused periods unless agreed in writing or required by law.

27. Termination by Us

We may terminate or suspend your parking arrangement if:

• payment is late or unpaid;
• you breach these Terms;
• your vehicle is unsafe or unsuitable;
• you or your authorised users misuse the site;
• access details are shared improperly;
• the site becomes unavailable;
• the landowner, operator or site manager requires changes;
• continued parking would create risk, nuisance or operational difficulty;
• we reasonably suspect illegal activity.

Where practical, we will give written notice. Immediate suspension or termination may apply for serious breaches, safety risks, non-payment, illegal activity or urgent site needs.

28. Effect of Termination

On termination of the agreement (by either party):

• your right to access the site and use any space ends immediately, save for the limited purpose of removing your vehicle within any period we agree;
• all outstanding fees, charges and interest become immediately payable;
• access details cease to be valid and must not be used;
• clauses concerning payment, liability, indemnity, lien, disposal, data, governing law and jurisdiction continue to apply.

29. Refunds and Cancellations

Reservation payments, monthly fees and unused periods are not automatically refundable. Refunds, if any, will depend on whether the parking period has started, whether a space has been reserved and held, whether access details have been issued, whether a minimum term applies, whether we agree a refund in writing, and any legal rights that cannot be excluded.

Any payment processor fees may be deducted where permitted.

30. Promotions, Discounts and Prepayments

Any promotional price, discount, prepayment offer or bulk rate:

• is subject to availability;
• must be agreed in writing;
• may apply only to selected sites, customers or dates;
• may not be combined with other offers unless we agree;
• has no cash alternative;
• may be changed or withdrawn before acceptance.

If a discount is based on a minimum term and you leave early, we may adjust the refund or chargeback to reflect the discount used.

31. Waiting List

Joining a waiting list does not guarantee a space, a specific price, a launch date, a particular site, or priority over paid reservations or commercial agreements. We may contact waiting list customers when spaces become available.

32. Customer Liaison and Automated Messages

We may use automated systems, including AI-assisted customer liaison tools, to respond to enquiries, send site information, issue reservation instructions and summarise customer requests.

Automated messages are for operational assistance only. They do not override these Terms, confirmed booking details or written instructions from us. Sensitive issues — including disputes, liability, damage, theft, refunds, access problems or legal questions — should be escalated to a human contact at hello@clivedenroadparking.co.uk.

33. Marketing and Business Outreach

Where lawful, we may contact business customers or potential business customers about vehicle parking, fleet storage and related services. Recipients may opt out of marketing at any time by clicking the unsubscribe link in any marketing email or by writing to us at hello@clivedenroadparking.co.uk. We will maintain a suppression list for contacts who unsubscribe, object or ask not to be contacted again.

34. Personal Data

We process personal data as a data controller under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We process personal data for: enquiries; reservations; payments; customer support; access management; safety and site operations; debt recovery; legal compliance; and marketing where permitted.

Personal data may include names, emails, phone numbers, company details, vehicle registrations, payment references, access records, message history and site-related notes.

You have the right to: request access to your personal data; correct inaccurate data; request erasure (subject to legal retention requirements); restrict or object to processing; and request portability of data you provided to us. To exercise any of these rights, or to ask a question about how we handle your data, contact hello@clivedenroadparking.co.uk. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

A separate Privacy Notice is published on our website with further detail on what we collect, how long we keep it, and who we share it with.

35. Accuracy of Website Information

We aim to keep website information accurate, including prices, capacity, availability, maps, site details and amenities. However, availability may change quickly, “coming soon” locations may be delayed, third-party maps and services may contain errors, amenities may be withdrawn or unavailable, and prices may change before booking.

Your confirmed reservation and written instructions will take priority over general marketing or website information.

36. Third-Party Services

The website and operation may use third-party service providers for payments, storage, mapping, communications and analytics. Third-party services are subject to their own terms, availability and privacy practices.

We are not responsible for failures, delays or errors caused by third-party systems outside our reasonable control.

37. Force Majeure

We are not liable for delay, restriction, interruption or failure caused by events outside our reasonable control, including extreme weather, fire, flood, power failure, road closures, accidents, landowner restrictions, emergency services activity, government action, strikes, system outages, payment provider failures, public health emergencies, or events affecting site safety or access.

38. Complaints and Dispute Resolution

You must notify us promptly if:

• a vehicle is damaged;
• you believe something is missing;
• you cannot access the site;
• you have parked in the wrong location;
• another vehicle is obstructing you;
• there is a safety concern;
• you wish to dispute a charge.

Delayed reporting may make it harder to investigate.

If a dispute arises, both parties agree to attempt to resolve it in good faith through written correspondence and a senior-level discussion within 30 days of the dispute being raised, before commencing any legal proceedings (other than for urgent injunctive relief or recovery of undisputed sums).

39. Assignment and Transfer

You may not transfer your parking arrangement, allocated space, reservation or access details to another person or business without our written consent. We may transfer or assign our rights and obligations where needed for business, site management, landowner or operational reasons, provided your core rights are not materially reduced.

40. Notices

Any notice under these Terms must be in writing. Notices to us should be sent by email to hello@clivedenroadparking.co.uk or by post to our registered office (where confirmed at booking). Notices to you will be sent to the email address or postal address you provided in your reservation.

Notices are deemed received:

• by email — at the time of transmission, or, if sent outside business hours (9am–5pm working day), at 9am the next working day;
• by post — two working days after posting first-class within the UK, or five working days after posting elsewhere.

It is your responsibility to keep your contact details up to date. Notices sent to your last-notified contact details are valid even if you have failed to inform us of a change.

41. Entire Agreement

These Terms, together with your booking confirmation and any written variation we have agreed, form the entire agreement between you and us in relation to your parking and supersede any prior representations, statements, brochures, marketing materials or discussions, save in respect of fraud or fraudulent misrepresentation. You acknowledge that you have not relied on any statement, promise or representation that is not set out in these Terms.

42. No Third-Party Rights

A person who is not a party to these Terms has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms.

43. Severability

If any provision (or part of a provision) of these Terms is held to be invalid, illegal or unenforceable, that provision (or part) shall to that extent be deemed deleted. The remaining provisions will continue in full force and effect.

44. No Partnership

Nothing in these Terms creates a partnership, joint venture, employment or agency relationship between you and us.

45. Headings

Headings are for convenience only and do not affect the interpretation of these Terms.

46. Changes to These Terms

We may update these Terms from time to time.

The version accepted at checkout applies to that reservation unless: we are required to change the Terms by law; you renew or continue using the service after being notified of updated terms; or a new site, service or payment arrangement applies.

We will give at least 30 days’ notice in writing of any material change to these Terms before it takes effect for existing reservations.

47. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales will have exclusive jurisdiction, subject to any consumer rights that cannot lawfully be excluded.

48. Acceptance

By submitting an enquiry, joining a waiting list, reserving a space, making payment, entering the site or parking a vehicle, you agree to follow the applicable site rules.

By ticking the checkout acceptance boxes, you confirm:

• you have read and accept these Terms;
• you understand that parking is provided under licence only;
• you understand your vehicle remains your responsibility;
• you understand we do not insure your vehicle;
• you confirm your vehicles or property stored have the correct insurance;
• you accept the payment, access, liability, indemnity and termination rules;
• you are authorised to enter into the agreement (and, if reserving on behalf of a business, that you have authority to bind that business).

49. Contact Us

If you have any questions about these Terms, your reservation, data protection, access or payments, please contact us:

• Email: hello@clivedenroadparking.co.uk
• Phone: [phone — to be confirmed]
• Site address: Cliveden Stud, Cliveden Road, Taplow, Maidenhead, SL6 0HL
• Operator: Cliveden Parking Ltd

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